FAQ

To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be confirmed once payment is processed.

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms.

We offer several shipping options, including standard and expedited shipping. Shipping costs vary depending on your location and the selected shipping method. You can view the shipping costs at checkout before completing your purchase.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online through our shipping carrier's website.

Please refer to our Return Policy section for detailed information on our return and exchange procedures, including eligibility criteria and instructions on how to initiate a return or exchange.

We currently offer shipping services to EU countries. However, we are planning to offer international shipping to non-EU / some selected countries. International shipping costs and delivery times may vary depending on the destination. Please contact us for more information regarding international shipping options.

If you have any questions or concerns, our customer service team is here to assist you. You can reach us via email at contact.yesolot@gmail.com or through direct message on our official Instagram account @yesolot. Our customer service hours are weekdays from 9:00 to 17:00 CET.

We are committed to ethical and sustainable practices throughout our supply chain. Our products are responsibly sourced, and we strive to minimize our environmental impact by using eco-friendly materials and supporting fair labor practices.