Returns & Exchanges

Our Return Policy:

At YESOL OT, we strive to ensure your complete satisfaction with your purchases. If, for any reason, you wish to return an item, please adhere to the following guidelines:

  • Returns must be initiated within 14 working days of receiving your order.
  • Returned items must be unused, with intact safety tags, and in their original packaging to be eligible for a refund.
  • Custom-tailored items are not returnable as they are made specifically for an individual.
  • To request a return, please contact us via email at contact.yesolot@gmail.com or through our Instagram account @yesolot.
  • Once your return request is approved, you will receive further instructions on how to proceed with the return.
  • We do not cover the cost of return shipping, and it will be deducted from your refund: Return shipping costs may be different depending on the region (EUR 10 in Europe).

We value your satisfaction and appreciate your understanding of our return policy. 

 

Our Exchange Policy:

We want you to be fully satisfied with your YESOL OT items. If, for any reason, you wish to exchange your purchase, please adhere to the following guidelines:

  • Exchanges must be requested within 14 working days of receiving your order.
  • Items eligible for exchange must be unused, with intact safety tags, and in their original packaging.
  • Custom-tailored items are not eligible for exchange as they are made specifically for an individual.
  • To initiate an exchange, please contact us via email at contact.yesolot@gmail.com or reach out to our Instagram account @yesolot.
  • Once your exchange request is approved, you will receive further instructions on how to proceed.

Please note the following:

  • We offer "one free exchange per order. If you wish to make a second exchange, we will not cover the shipping costs.
  • We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be rejected and returned back to you.
  • When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.

Thank you for choosing YESOL OT. We appreciate your understanding and cooperation.